Privacy Policy

Effective Date: 09/04/2025

At Raqwani Medicals, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Full name

Email address
Phone number
Delivery address
Billing information
National ID (if required for legal or shipping purposes)

b. Non-Personal Information

IP address

Browser type and version
Device type
Browsing behavior on our website (via cookies or analytics tools)

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Send order updates and shipping notifications
Improve our website and services
Comply with legal requirements
Send promotional offers (only with your consent)

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third parties only when necessary:

Payment gateways to process transactions
Shipping partners for order delivery
IT and marketing service providers to maintain and improve our website
Government authorities when required by law

All third parties are required to handle your data securely and only for the purpose for which it was shared.

4. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyze website traffic
Provide relevant ads (only with your permission)

You can disable cookies in your browser settings, but some parts of the site may not function properly.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or loss.

Examples include:

SSL encryption
Secure payment gateways
Access controls and staff confidentiality policies

6. Your Rights

You have the right to:

Access your personal data
Correct inaccuracies
Request deletion of your data (where applicable)
Withdraw consent for marketing communications

To exercise your rights, contact us at [Your Email Address].

7. Data Retention

We retain your data only as long as necessary for business or legal purposes. If you no longer want us to store your data, you may request deletion (unless legally restricted).

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.